Support Ticket Resolution Flow

Reduce response time and improve quality with structured ticket handling prompts.

By Christophe Paka

⭐ 0 stars · 🔀 0 forks · ▶️ 0 runs

Tags: support, customer-service

Prompt Content

# Support Ticket Resolution Flow
Analyze tickets, suggest fixes, and update documentation.

### Prompt 1 – Issue Classification
@prompt('Ticket Type Detector')
Categorize incoming ticket (bug, billing, question) and priority.
@endprompt

### Prompt 2 – Resolution Assistant
@prompt('Solution Advisor')
Suggest 3 fix options with estimated resolution time and confidence score.
@endprompt

### Prompt 3 – Knowledge Base Update
@prompt('KB Article Writer')
Draft internal KB note summarizing issue, sol...

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